📋 xneelo DNS setup guide
This guide shows you exactly how to add DMARC records in xneelo for your ARMD Managed DMARC Protection service. The process usually takes about 10 minutes.
You’ll use the DNS values in your ARMD.digital onboarding email, and the steps below show you where to enter them.
Not with xneelo? Choose your DNS provider from our DMARC DNS setup guides.
🧾 Before you start
You’ll need two things:
- Your ARMD onboarding email containing your DNS records (record type, host name and value for each).
- A login for the xneelo Control Panel — the login must be the Account Owner, Account Administrator or Technical Administrator. Other users won’t see the DNS tools.
Don’t have the login? No problem. This is usually handled by whoever set up your website or email. Simply forward your ARMD onboarding email to your IT provider or web developer. They’ll have everything they need.
Still on konsoleH? Xneelo’s older control panel (konsoleH) is still in use on some accounts. If your login takes you to konsoleH instead of the new Control Panel, see the konsoleH note below — the steps differ slightly.
👥 Steps to Add DMARC Records in xneelo
Step 1: Log in to the Xneelo Control Panel
Go to the Xneelo Control Panel and log in.
Step 2: Find your domain
Select a Product (for example, Web Hosting) from the side menu, then select or search for your domain name.
Step 3: Open Manage DNS
Under Domain tools, select Manage DNS. The DNS tool opens and shows all the current DNS records for your domain. Don’t change or delete anything here — you’re only adding new records.
Step 4: Add your records
Click + Add record, then for each record in your ARMD onboarding email:
- Select the record Type from the dropdown (TXT or CNAME, as shown in your email).
- Copy the Host / name value from your email into the host field.
- Copy the Value / destination from your email into the value field.
- Click Add.
Adding more than one record? Tick the “Remain on this page after adding record” box so you don’t have to navigate back each time.
Copy and paste — don’t retype. A single missing character will stop the record from working. Watch for your browser or email client adding spaces when copying.
Step 5: You’re done — we take it from here
There’s nothing further to submit. We check your domain automatically and will confirm by email as soon as your records are live. DNS changes at Xneelo can take from 2 to 24 hours to take effect, so the confirmation may not be immediate.
Once you add DMARC records in xneelo and they go live, we handle the monitoring and protection phases of your Managed DMARC Protection service. We’ll be in touch if any of your email services need a setting switched on.
📋 Xneelo-specific notes
Access without sharing your password. If you’d prefer that your IT provider (or the ARMD team) makes these changes without you sharing your login, Xneelo’s Collaborators feature lets the Account Owner grant another person Technical Administrator access under their own login. This is safer than sharing passwords and avoids two-factor authentication complications. See Xneelo’s Collaborators guide [LINK: Xneelo help centre article].
Using Xneelo for your email too? If your mailboxes are hosted at Xneelo and DKIM signing hasn’t been enabled on your domain yet, Xneelo enables this on request through their support team. If this applies to you, we’ll flag it in your onboarding email with what to ask for.
Still on konsoleH? The DNS tool is under Manage Services → Manage DNS (select your domain first if you have more than one). Records are grouped by type — add yours in the empty row at the bottom of the matching section. Two things trip people up in konsoleH: CNAME destination values need a full stop at the end, and TXT values must be wrapped in quotation marks. The new Control Panel handles both automatically — if you have the option to switch, it’s worth doing. If a record with the same name already exists (for example _dmarc), don’t change or delete anything — contact us and we’ll advise.
📚 Frequently asked questions
No. You are adding new records, not changing existing ones. Your mail flow and website continue to operate as normal while the records are added.
Xneelo advises 2 to 24 hours for DNS propagation. Most records are visible much sooner.
You don’t need to check yourself — we monitor your domain and confirm by email once the records are live.
Your login doesn’t have the required role. Ask the Account Owner to either make the changes, grant you Technical Administrator access via the Collaborators tool, or forward this guide to whoever manages the account.
What matters is where your DNS is hosted, not where your domain was registered or your website lives. If you’re not sure, we confirm this for you during onboarding — your onboarding email names your DNS provider.
For most domains, the DNS records are the main task. Once they’re live, your first DMARC reports show us which services send email on your behalf — some of these, like Microsoft 365 or newsletter platforms, may also need DKIM signing switched on in their own settings.
We’ll contact you in the first few weeks about any that need attention and tell you exactly what to do; it’s usually one setting per service.
✅ Need a hand?
If you get stuck at any step, reply to your onboarding email — it contains everything about your domain, so you’ll reach us with the full picture. If an IT provider manages your domain, forwarding them that email and this guide is usually the fastest route.